Refund policy


Last updated: 6th May 2025

Thank you for shopping at Walk Sportswear! We want you to love your purchase, but if you're not completely satisfied, we're here to help.

Returns

We accept returns within 15 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags still attached.
  • Proof of purchase (order confirmation or invoice) is required.
  • Socks 

Non-returnable items include:

  • Undergarments (e.g., innerwear, swimwear)
  • Socks
  • Sale or clearance items
  • Gift cards
  • Customized or personalized items

How to Initiate a Return

To start a return, please contact our customer service at:

Include your order number and the reason for the return. Once your return is approved, we will provide instructions for return shipping.

Return Shipping:

  • For returns within Kuwait: You may be required to drop off the item or schedule a pickup, depending on your location.
  • Return shipping fees may apply unless the item was defective or incorrectly sent.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or card provider.

Late or missing refunds:

  • If you haven’t received a refund after 10 business days, check your bank account again.
  • Then contact your credit card company or bank.
  • If you still have not received your refund, contact us at support@yourstorename.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 14 days of receiving it.

Damaged or Incorrect Items

If you received the wrong item or it arrived damaged, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Contact Us

If you have any questions about our Return and Refund Policy, please reach out to:

  • 📧 contact@walk.com.kw
  • 📞 +965 97373939
  • 📍 Shop 6, Ground Floor, Sheikh Ali Abdul Aziz Al-Sabah, Block 2, 15300 Kuwait City, Al Asimah, Kuwait